Your Practice and Staff

Non-urgent advice: Our Vision and Values

 

  • We empower Patients to take control and make decisions about their own care.
  • We ensure that our patients have a positive experience of the care we provide.
  • We improve the health and wellbeing of our patients.
  • We ensure our patients have safe and timely access to all NHS servies.
  • We ensure effective clinical decision making, no decision about me without me. 

 

Our quality statemtent can be accessed here

Non-urgent advice: Our Core Values

 

Patients: putting patients at the heart of everything we do. 

Quality: providing the highest standard of care and treatment.

Integrity:operating within an ethical framework through openness and transparency. Being accountable for our actions.

Compassionate: being compassionate about enhancing care for our patients.

Working as a team: valueing the contribution of every team member and building a mutually supportive environment.

Learning and improving: adapting to change, building on achievements and developing our services. 

Doctors

A general practitioner (GP) is a doctor who is also qualified in general medical practice. GPs are often the first point of contact for someone, of any age, who feels sick or has a health concern. They treat a wide range of medical conditions and health issues. A GP may also undertake further education in specific areas such as women’s or men’s health, sports medicine or paediatrics. They generally cover diagnosis and treatment, family practice, general medicine, medical and health check-ups, information and advice, coordinating healthcare, prescription of medications, ordering medical tests, management of acute and chronic conditions and referral to health professionals.

DR SALMAN HAFEEZ KHAN

GP Partner, GP Trainer, MBBS,MRCGP,PG diploma Dermatology – London, Certification in Facial Asthetics - London

DR SAIMA SALMAN KHAN

GP Partner, GP Trainer, MBBS,MRCGP,PG dip Dermatology with Merit - London

Independent Skin Camouflage Consultant (British Association of Skin Camouflage)

DR KATHRYN MOORE

Salaried GP, MBBS,MRCGP

Associate Trainer

DR INGA MOON

Salaried GP, BSc 1996, MBChB Birmingham 2001, Diploma in Sexual Health 2003, MRCGP 2006

Letters of Competence in Intrauterine techniques and Contraceptive Implants 2011

DR GEORGIOS SCHOINAS

Salaried GP

DR NICHOLAS BUNTING

Salaried GP, BMedSci, MBBS, MRCGP

DR JAMES DE SOUZA

MBBS

General Practitioner Registrar

DR SARFARAZ SHAH

MD, HND

General Practitioner Registrar

Physician Associate

Physician associates are trained and qualified to diagnose and treat a wide range of health conditions. They work alongside GPs to provide care to people, particularly those with long-term conditions who often benefit from being able to see the same healthcare professional. Physicians associates can help with lots of things such as diagnosing and treating health conditions, arranging tests and analysing results and performing physical examinations.

JOALICE STARK

Physician Associate

GODWIN OCHUBE

Physician Associate

Practice Nurse

A General Practice Nurse is a registered nurse who works autonomously within a multidisciplinary team as part of a primary healthcare team. They assess, screen and treat people of all ages, including babies, children and adults in addition to providing traditional aspects of nursing care such as wound care, immunisations, vaccinations, cervical cytology sampling and hold clinics for patients with long term conditions such as asthma, heart disease and diabetes. A key role of the practice nurse is to offer health promotion advice in areas such as contraception, weight loss and smoking cessation in addition to emphasis on promoting women’s and men’s health. Nursing associates work across all four fields of nursing: adult, children’s, mental health, and learning disability. Their skills and responsibilities will vary, depending on the care setting they work in. Their duties include undertaking clinical tasks including venepuncture and ECGs, supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses, performing and recording clinical observations such as blood pressure, temperature, respirations and pulse, discussing and sharing information with registered nurses on a patient's condition, behaviour, activity and responses, administration of medications and injections, cervical cytology and wound care and management.

CATHERINE DONALDSON

Practice Nurse

KELSIE DUFFY

Nurse Associate

Nurse Practitioners

Advanced practitioners are highly trained health professionals that can undertake complex reviews of patients, similar to GPs. They can assess symptoms and build a picture of a patient’s condition, treat minor health problems, infections, minor injuries and prescribe medication where necessary. They can also often manage more complicated problems, for instance, patients presenting with long-term health conditions, such as diabetes and COPD.

GRAHAM MOORE

Advanced Nurse Practitioner

MARIA HARDIMENT

Advanced Nurse Practitioner

ZOE GOSS

Advanced Nurse Practitioner

Allied Health Professionals

Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other health care colleagues. The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. Pharmacy technicians work directly with patients to provide information relating to repeat prescription management, medication reviews, side effects, dosages, assist with medication queries, health promotion, counselling patients to support them in using their medicines effectively and counselling patients on new or high-risk medication.

HAYLEY OWENS

Healthcare Assistant

CARLI HARWOOD

Pharmacy Technician

Pharmacists

Clinical pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. Clinical pharmacists can prescribe certain medication and conduct medication reviews. They can answer questions about medication and support patients over the course of their treatment.

PATRICK DAWSON

Clinical Pharmacist

AELISHA SHAKYA

Practice Management

ALLISON WENLOCK

Business Manager

MATTHEW WADE

Assistant Practice Manager

Reception

The role of GP Receptionist has changed dramatically in recent years, they play a key part in helping patients get the right care, by the right healthcare professional at the right time. Now more commonly known in GP surgeries as Care Navigators, Care Co-ordinators, or Patient Advisors, receptionists have a much wider role than just answering phones and making appointments. There is a misunderstanding that receptionists are being nosey when they ask for information from a patient, or that they are trying to gatekeep appointments. This isn't the case at all. By asking a number of specific questions from the patient they are able to make sure that they book them an appointment with the most appropriate healthcare professional, or if its more suitable, signpost them to other services in the area. They will still book an appointment with a GP if the patient feels they need it but the patient may have to wait longer for this.

LEAH DAMKAUSKAITE

Care Coordinator

CASSANDRA JORDAN

Social Prescriber

HANNAH HEWITT

Medical Receptionist

GOSIA STAWECKA

Reception / Prescription Clerk

KAMIL KLOSOWSKI

Reception / Prescription Clerk

KERRI COLE

Medical Receptionist

CHANELLE SIMISTER

Medical Receptionist

GEORGIA SETCHFIELD

Female

GP Assistant

LORNA NAYLOR

KIA DENNY

Administration

MIRIAM WEST

Medical summariser

Secretaries

WENDY DUFFY

Senior Medical Secretary