Hampton Medical Centre aims to provide the best health care possible to people who use our service and it is offered to all members of the community within the practice area who are entitled to receive care on the basis of need regardless of ability to pay.

You will be treated with consideration and respect by members of the team at all times.  We respect your need for privacy during consultations and treatment.  All information about you is treated as confidential.

We respect your religious and cultural beliefs.  If English is not your first language an interpreter can be arranged for your consultation, but we need to know in advance so that this can be arranged.

Hampton Health is open to all members of the community; wherever possible our practice accommodates people who are disabled and those who have special needs.

Team Responsibility

You will be treated as a partner in the care and attention you receive, and in decisions relating to your care and treatment.  Following discussion you will receive the most appropriate care, given by suitably qualified people.  No care or treatment will be given without your consent.  Our clinical team will where appropriate provide opportunities for patients to manage their own care or treatment.

Your Responsibility

To fill in the registration form accurately and completely with help and support from staff as necessary, to avoid delays in transferring your medical record from your previous doctor.

Team Responsibility

You have the right to see your health records, which are kept confidential (subject to any limitations in law).

Your Responsibility

To ensure that when you are given patient-held medical records, for example, child health records and maternity records, you make them available to your doctor and other health workers whenever they are needed.

Team Responsibility

We will give you full information about the services we offer.  Every effort will be made to ensure that you receive the information which directly affects your health and care being offered.

This information will be found in a practice leaflet which can be obtained from the surgery.

Your Responsibility

To read and keep the practice information leaflet provided and make suggestions on how services can be improved.  To notify us of any changes of your address or telephone number and inform the hospital of this if you are receiving treatment from them.

Team Responsibility

During working hours (Monday‑Friday 8.00am ‑1.45 & 2pm – 6.30pm) we aim to answer the telephone within a timely manner

Your Responsibility

Please telephone in the afternoon, when we are less busy, to ask for the results of laboratory investigations.

Team Responsibility

If you consider that your problem is urgent you will be referred to the on call doctor who will arrange to see you on the day if this is medically appropriate

Home visits will only be made when clinically necessary.

Your Responsibility

To ask for a home visit, day or night, only when you are too ill to visit the surgery.

Team Responsibility

You will be able to book routine appointments with the Doctor or nurse up to 6 weeks in advance. You may book to see a specific Doctor but please be aware that you may have to wait longer to do this.  If you would like to see a female doctor please ask.

You will not be kept waiting for more than 30 minutes for your booked appointment without an explanation by a member of the team.

Your Responsibility

To keep your appointments and contact the surgery in advance if you are unable to do so. There is a 24 hour appointment cancellation line; phone 01733 556935. If you are unable to attend pre-arranged appointments, but do not inform us, and if this occurs more than 3 times in 6 months we may have to consider removing you from our practice list.

If attendance becomes a problem we will send you an initial warning letter.  If the problem continues we may ask you to register with another practice, but we will provide you with guidance and contact details to assist you with this.

Please be punctual for appointments; make a separate appointment for each member of the family wanting to see a clinician and if you wish to speak to a doctor about more than one issue book a double appointment.

Team Responsibility

We aim to have repeat prescriptions ready for collection within 2 working days if you are collecting from the surgery or 3 working days if you are collecting from a pharmacy.

Your Responsibility

Do not to wait until you have run out of medicine. E-mail or fax the surgery or use the tear off slip attached to your prescription to reorder.

Team Responsibility

We will provide you with information about how to make suggestions or complaints about the care we offer.  We want to improve services and will welcome any comments you have.

The practice has a patient group and a virtual group which aims to improve communication and encourage patient involvement in decisions on future healthcare priorities – Please contact the following e-mail queries.hamptonmedicalcentre@nhs.net for more details.

Your Responsibility

• To talk to a member of the practice team first about any difficulties or concerns you may have.
• To let the team know if you are pleased with the service we provide.
• To treat each member of the team with courtesy at all times.

Team Responsibility

Hampton Medical Centre will produce a regularly updated information leaflet.    This can be collected from the surgery.

We aim to develop the resources and staff skills needed to provide a high standard of care.  We take part in the training of doctors, nurses and other health care professionals and also in some research studies.

The members of the team and their roles will be included in the practice leaflet.

Your Responsibility

To express clearly your choice whether to take part in training or in research studies