Vacancies
Non-urgent advice: Our current vacancies are listed below.
For further details see our advert on Indeed by clicking this link:
Reception Manager / Lead Care Co-ordinator
The closing date is 26 July 2024
Job summary
This is an excellent opportunity for a proactive and motivated individual, supporting the practice in all aspects of the Practice's daily operations. A prior knowledge of working in an NHS GP surgery is desirable. You will contribute towards managing change and driving improvements with the aim of optimising the efficiency and performance of the Practice. The post is for up to 37.5 hours per week over five days: Monday to Friday. Salary is competitive and dependent on experience.
Main duties of the job
The post holder will support the Practice in delivering high quality patient services. You will be working as Reception Manager and a Lead Care coordinator. You will co-ordinate and manage the Reception working as Manager overseeing reception and Administrative teams, initiating and implementing changes to process that will drive the overall performance of the Practice. The role will require you to co-ordinate and be responsible for facilities and health & safety management and you will be the main point of contact for IT support. As the first line management contact for patient queries & complaints, you will promote and foster positive patient relationships.
About us
The Practice has a list size of approximately 11,000 patients. The Practice Team consists of two GP Partners, four Salaried GPs, a Nursing Team, HCAs, a Pharmacy Team and a well-established administration team. We inhabit modern premises which are located in Serpentine Green Centre, Hampton, Peterborough, where there is good access to shops, sporting facilities and restaurants. There is plenty of secure, free parking to the rear of the Practice.
Job description
The post holder will support the Practice in delivering high quality patient services. You will be working as Reception Manager and a Lead Care coordinator. You will co-ordinate and manage the Reception working as Manager overseeing reception and Administrative teams, initiating and implementing changes to process that will drive the overall performance of the Practice. The role will require you to co-ordinate and be responsible for facilities and health & safety management and you will be the main point of contact for IT support. As the first line management contact for patient queries & complaints, you will promote and foster positive patient relationships.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Desirable
- NVQ/Diploma in administration and/or management (L3).
Experience
Essential
- Experience of working in customer facing / service role.
- Experience of working to deadlines / multi tasking.
- Experience of working within a team where effective communication skills are essential.
Desirable
- Experience of working with a GP Surgery.
- Experience of working with TPP SystmOne.
- NVQ or equivalent in IT.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
