Animals Within the Practice Policy

Purpose

This policy outlines the practice’s position on patients attending appointments with animals, ensuring compliance with UK legislation while maintaining patient safety, infection control, and accessibility.

Assistance Dogs

Under the Equality Act 2010, individuals with disabilities are permitted to be accompanied by recognised assistance dogs.

• Assistance dogs (e.g. guide dogs, hearing dogs, and medical alert dogs) are permitted in all areas of the practice where patients are allowed
• These dogs are professionally trained to perform specific tasks and behave to a high standard in public environments

Emotional Support Dogs

Emotional support dogs (including those trained by their owners):

• Do not have legal recognition in the UK
• Are not classed as assistance dogs under the Equality Act 2010
• Will not be permitted within the practice

There is no official UK certification for emotional support animals, and their presence does not carry the same legal access rights.

Rationale for Policy

The decision not to permit emotional support dogs is based on:

• Infection prevention and control requirements
• Patient and staff allergies
• Health and safety considerations within clinical settings
• The need to ensure a safe and comfortable environment for all patients

Patients with Mental Health Needs

The practice recognises that some patients benefit from the support of animals for conditions such as anxiety or PTSD.

Patients are encouraged to:

• Discuss their needs with a GP
• Request reasonable adjustments where appropriate

Examples of adjustments may include:

• Offering appointments at quieter times
• Providing a private or low-stimulation waiting area where possible

Please note

• Allowing an emotional support dog is not considered a reasonable adjustment under current UK law

Advance Communication

Patients who have specific needs are encouraged to contact the practice in advance of their appointment so that appropriate support can be arranged.

Summary

• Assistance dogs are legally permitted in the practice
• Emotional support dogs are not recognised under UK law
• The practice will not allow emotional support dogs on the premises
• Alternative support arrangements can be discussed with the practice