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Accessing GP Records Online
Patient Information Leaflet

Practices are increasingly enabling patients to be able to request repeat prescriptions and book appointments online.

Some patients may wish to access more information online and contractually from April 2015 practices are obliged to assist access to medications, allergies and adverse reactions as a minimum and from 1st April 2016 coded data.

However this requires additional considerations as outlined in this leaflet.  You will be asked that you have read and understood this leaflet before consenting and applying to access your records online.  The practice will also need to verify your identity.

Please note

  It will be your responsibility to keep your login details and password safe and secure.  If you 
    know or suspect that your record has been accessed by someone that you have not agreed 
    should see it, then you should change your password immediately.

  If you can’t do this for some reason, we recommend that you contact the practice so that they 
    can remove your online access until you are able to reset your password.

  If you print out any information from your record, it is also your responsibility to keep this 
    secure.  If you are at all worried about keeping printed copies safe, we recommend that
    you do not make copies at all.

  The practice may not be able to offer online access due to a number of reasons such as 
    concerns that it could cause harm to physical or mental health or where there is reference to 
    third parties.  The practice has the right to remove online access to services for anyone that 
    doesn’t use them responsibly.

Key considerations

Forgotten history
There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers.  It’s your choice, but also your responsibility to keep the information safe and secure.

Coercian
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.  If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else
If you spot something in the record that is not about you, or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: keeping your online health and social care records safe and secure

http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf